Børns Vilkår is a Danish NGO dedicated to helping children and advocating for their rights and well-being in Denmark. Founded in 1977, their primary mission is to ensure that every child in Denmark experiences a safe and secure upbringing.
Their most significant initiative is "Børnetelefon," a 24/7 live helpline where children can talk or chat with a counsellor about any topic on their mind, ranging from everyday frustrations to very sensitive issues. They engage in over 60,000 conversations with children each year. Their unique combination of education and perspective on the child gives them a distinctive position to best help children and create a safe environment that provides the optimal support, regardless of the issues children are facing.
In conclusion, Børns Vilkår's expertise, especially through their Børnetelefon initiative, is a valuable but underutilised resource for child-facing professionals. By using GenAI technology to develop models based on their knowledge, we can significantly enhance the support provided to these professionals.
The expected outcomes include a fine-tuned GenAI model, a proof-of-concept application for funding, and a roadmap for wider software deployment. It's essential to address ethical considerations and limitations when working with sensitive topics involving children.
This collaboration aims to create a powerful tool that improves child support systems, ensuring children's safety and well-being by equipping professionals with the best resources and insights.
Working with sensitive topics regarding kids requires a deep understanding of the ethics and potential risks, and how to mitigate these. We collaborated with Børns Vilkår to define the real purpose of the solution, and a clear understanding of it's limitations.
Partnering closely with stakeholders is essential to clearly define the objectives, scope, and boundaries of the AI solution, ensuring alignment with their expertise in child interaction and support while acknowledging the limitations of the technology.
Finetuning GenAI models is a key tool for creating an LLM that mimics a certain behaviour.